At Become we are committed to improving the lives of children in care and young care leavers and we work hard to give everyone the best possible service we can. If you are unhappy about any aspect of our work, we would like to hear about it. We value and welcome all types of feedback, good or bad.
Writing to us at:
264 Lavender Hill
We will acknowledge and provide an initial response to your complaint within ten working days of receiving it. We expect to be able to resolve most complaints within that timeframe, but if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.
If you are not happy with our response, please let us know as soon as possible. Your complaint will be referred to a senior member of staff, who will carry out a review and let you know the outcome.
The Fundraising Standards Board & Become
We are a member of the Fundraising Standards Board (FRSB), the body for self-regulation of fundraising in the UK. Become agrees to adhere to the highest standards of good practice with our fundraising, as outlined by the Fundraising Regulator’s Fundraising Promise. If your complaint is about our fundraising activities and we are unable to resolve it to your satisfaction, you can ask the Fundraising Standards Board, the self-regulator for fundraising in the UK, to consider it by: