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Services Manager 

We are looking for an inspirational leader with the skill, energy, and enthusiasm to manage Become’s Services Team, to deliver and expand services that make a real difference for care-experienced children and young people across England.

Purpose of Role:

The role of Services Manager will be to manage our existing services for care experienced children and young people, and colleagues delivering these, ensuring quality support, demonstrable impact, and that we reach care experienced children and young people across England, including those facing additional disadvantage; to ensure ongoing service improvement, and development of new services, based on insights form service delivery, external evidence and the views of young people; to ensure insights from service delivery supports our Policy, Campaigns, Communications and Fundraising activity.

About the Services Team at Become

Become, the national charity for children in care and young care leavers, is here to make a difference to individual lives right now, and to improve the care system as a whole for future generations. We believe that young people who’ve experienced care should have the same chances as everyone else to live happy, fulfilled lives. We put young people at the heart of everything we do – helping them to be powerful agents of positive change in their own lives, in the care system and in society.

At Become, we put care experienced children and young people’s voices, opinions and needs at the heart of everything we do. Our services support young people to know and secure their rights, connect with their peers, progress towards their future goals, and use their experience to influence decision-making.

Our Services Team currently delivers a Care Advice Service (a Care Advice Line, 1-to-1 support, group workshops on Rights & Entitlements of Care Leavers, and advice surgeries), 1-to-1 Coaching for young care leavers, Propel to Education and Propel to Work (support towards higher education / further education, and vocational and employment opportunities), and Link Up, a community of young care leavers connecting and having fun together. We involve young people in participation opportunities, enabling them to shape our services and our work. Our support is delivered virtually and in person.

How to apply

At Become, we ask interested applicants to answer several competency-based questions.

Your application and answers will be anonymously reviewed to ensure fairness and help remove bias from the application process.

You’ll need to send us your CV as well, as we will want to consider this to check if your level of experience.

To apply, please follow the link to our user recruitment platform here:

You will need:

  • CV
  • Equity and Diversity Monitoring Form
  • Answer the questions below in no more than 400 words per question. Please provide relevant examples to demonstrate how you meet the skills and experience required


  1. What is your motivation to work for Become and why are you interested in working to support care-experienced children and young people
  2. How have you managed staff to support improved youth work practice and ongoing development within their roles?
  3. Describe how you have engaged with external organisations to promote youth services and represent an organisation previously.
  4. Describe a time when you have used strong project management skills to plan a new service or project for young people.
  5. How have you used databases / case recording systems to review direct work with young people and to understand the impact of this support?


If you would like an informal chat before applying, please contact Chloe Grant, Director of Services ([email protected]) to organize this and we will arrange a convenient time.

As an organisation serving children in care and care leavers, we are keen to receive applications from people with experience of care. We actively seek to bring diversity of perspectives and experience, and especially welcome applications from disabled people and those from Black, Asian, Minority Ethnic backgrounds and LGBTQ+ communities.

Please tell us if there are any reasonable adjustments we can make to assist you in your application.

Deadline for applications: 9am on Monday 19 Feb, 2024

At Become we offer a wide range of employment benefits to all Team Members.  We’re proud that we support our staff and want to see everyone who works here thrive in their personal and professional life.

Click here to see some of the benefits that we offer to everyone.

Interview details: 

Interviews will have two parts:

  1. A)  a session with young people


  1. B) a panel interview with Become staff

We expect to have only one stage of interviews. These may be virtually, using a video calling app (Zoom) or face to face in person at our location in Central London. If access to technology/WIFI is difficult for you, please contact us so we can assist in making suitable arrangements.

Become also wants to ensure fairness in all our interviews so all successful shortlisted candidates will be sent the interview questions in advance.

Interviews will take place w/c 26 Feb.

Please note: Before continuing with your application, you must have a Right to Work in the UK. Although the role is hybrid, we do not offer work visas or sponsorship for any candidates based outside of the UK.

We’re proud to be a Living Wage Employer. We are committed to #ShowingTheSalary. Our roles are #OpenToAll

Services Manager

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