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Support when our Care Advice Line is closed 

Our Care Advice Line is open weekdays, 10am - 5pm. This page contains services and support you can turn to when we're closed.

Care Advice Line opening hours

Monday – Friday, 10am-5pm

In an emergency

If you or someone else has been hurt or is in danger, please call 999.

If you think you are going to harm yourself, please know the quickest way to get help is to attend A&E or call 999.

Mental health support

NHS Mental Health Helpline for Urgent Help

You can find your local NHS urgent mental health helpline here, most of these are open 24/7


CALM runs a mental health support helpline open 365 days a year. Call 0800 58 58 58.


Mind provides information and signposting advice on mental health issues. You can call their helpline on 0300 123 3393. Open Monday – Friday, excluding bank holidays (29th, 30th, 31st December and 2nd, 3rd Jan 2022).

Young Minds

Young Minds Crisis Messenger text service provides free, 24/7 crisis support across the UK. If you are experiencing a mental health crisis and need support, you can text YM at 85258.

Papyrus HopeLine

Papyrus provide free support to people under 30 struggling with suicidal feelings, and people supporting someone struggling with suicidal feelings, open 365 days a year from 9am- midnight. Call 0800 068 41 41.


Available 24 hours a day 365 days a year by phone on 116 123. If there is an emergency and there is a risk to life (this can be your own or someone else’s) call the emergency services on 999.

The Stay Alive App

The Stay Alive App provides lots of national and local services to support mental health crises.


Free 24/7 mental health support by text can be accessed by texting SHOUT to 85258.


Under 19? ChildLine provides 24/7 support in a wide range of areas. You can call them on 0800 1111 or visit their website.

Homelessness support 


Shelter runs an Emergency Helpline for those facing homelessness. You can call 0808 800 4444, 8am-8pm weekdays, 9am – 5pm weekends and bank holidays.


You can call Centrepoint’s helpline for young people (under 25) facing homelessness. Call 0808 800 0661, Monday- Friday, 9am-5pm.

Street Link

Street Link provides a directory of national homelessness services.

Domestic abuse support


Refuge runs a free 24/7 domestic abuse helpline on 0808 2000 247.

Women’s Aid

Women’s Aid has a directory of support services around domestic abuse.

Drug and alcohol support services


DrinkAware has a directory of support services around alcohol use and recovery.


Frank has a directory of local and national services to support drug use and recovery.

Support when our Care Advice Line is closed

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